Privacy Policy

1. Information we collect

When you use the Super Delivery website, mobile app, or related services (collectively, the "Platform"), we collect:

• Account information — your name, phone number, email address, and password.
• Order information — delivery addresses, order history, items purchased, and special instructions.
• Location information — your device location, used to show nearby restaurants and stores, calculate delivery fees, and track deliveries in progress.
• Payment information — payment method selected and transaction status. Card and mobile wallet details are processed directly by our payment partners (e.g. JazzCash, Easypaisa) and are not stored on our servers.
• Device information — device type, operating system, app version, and a push-notification token used to send you order updates.
• Communications — messages you send to our support team, including through in-app chat.

2. How we use your information

We use the information we collect to:

• Create and manage your account, and process and deliver your orders.
• Connect you with the restaurant, store, or delivery rider needed to fulfil your order.
• Send order status updates, promotional offers, and service announcements via push notification, SMS, or WhatsApp.
• Provide customer support and respond to your enquiries.
• Detect and prevent fraud, abuse, and violations of our Terms & Conditions.
• Improve the Platform and understand how it is used.

3. Who we share information with

We share the minimum information necessary with the restaurant, store, or rider assigned to your order (name, phone number, and delivery address) so your order can be prepared and delivered.

We share payment details directly with our payment processing partners to complete transactions — we do not sell your personal information to third parties for their own marketing purposes.

We may disclose information if required by law, or to protect the rights, property, or safety of Super Delivery, our users, or the public.

4. Data retention

We retain your account and order information for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations, and to resolve disputes.

5. Your choices and rights

• You can review and update your account information at any time from Profile settings.
• You can manage saved delivery addresses and payment preferences from within the app or website.
• You can turn off promotional push notifications from your device or app notification settings.
• You can request deletion of your account from Profile > Account Settings; this is reviewed by our team and, once approved, permanently removes your personal data from our active systems, subject to the retention obligations described above.

6. Cookies

The Super Delivery website uses essential cookies to keep you signed in and remember your preferences. We do not use third-party advertising cookies.

7. Children's privacy

The Platform is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through the Contact Us page or email support@superdelivery.pk.