Terms & Conditions

1. Acceptance of terms

By creating an account, placing an order, or otherwise using the Super Delivery website, mobile app, or related services (collectively, the "Platform"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Platform.

2. Using the Platform

You must be at least 18 years old, or using the Platform under the supervision of a parent or guardian, to place an order.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately of any unauthorized use.

You agree to provide accurate delivery, contact, and payment information, and to keep it up to date.

3. Orders and pricing

All orders placed through the Platform are subject to acceptance by the relevant restaurant or store. Item availability, prices, and delivery fees are set by the restaurant or store and may change without prior notice.

Once a restaurant or store accepts your order and begins preparation, it generally cannot be modified or cancelled. Please review your cart carefully before checking out.

Promotional codes and discounts are subject to their own terms and may be withdrawn or modified at any time.

4. Delivery

Estimated delivery times are provided for guidance and are not guaranteed. Actual delivery times may vary due to traffic, weather, order volume, or other factors outside our control.

You are responsible for ensuring someone is available to receive the order at the address provided, and for providing accurate delivery instructions.

5. Payments

Payments may be made by credit/debit card, mobile wallet (such as JazzCash or Easypaisa), or cash on delivery, where available. By providing payment details, you confirm you are authorized to use that payment method.

All prices displayed include applicable taxes unless stated otherwise. Delivery fees, service fees, and any applicable surcharges will be shown before you confirm your order.

6. Cancellations and refunds

Cancellations and refunds are handled in accordance with our Refund Policy, which forms part of these Terms & Conditions.

7. User conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law.
• Interfere with or disrupt the Platform, its servers, or connected networks.
• Submit false, misleading, or fraudulent orders, reviews, or support requests.
• Attempt to gain unauthorized access to any part of the Platform or another user’s account.

8. Restaurants, stores, and delivery partners

Restaurants, stores, and delivery riders featured on the Platform are independent businesses and individuals, not employees of Super Delivery. Super Delivery facilitates the connection between customers, restaurants/stores, and riders, but is not responsible for the preparation of food or the conduct of independent riders beyond what is described in this policy and applicable law.

9. Limitation of liability

To the fullest extent permitted by law, Super Delivery is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, including delays, order inaccuracies caused by third parties, or service interruptions.

10. Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes in our services or applicable law. Continued use of the Platform after changes are posted constitutes acceptance of the updated terms.

11. Contact us

If you have any questions about these Terms & Conditions, please contact us through the Contact Us page or email support@superdelivery.pk.